Chatbase
Chatbase
Nexus sets up and improves Chatbase for your business. We train agents on your catalog and policies, wire custom actions, and deliver finished chat work to your board for one approval.
AI Chat
Agents trained on your catalog and policies
14-day
Free trial to see real platform work before you pay
What you receive
Chatbase agents that know your business, not generic scripts
Chat agents trained on your catalog, policies, and approved FAQs
Shopify-aware widgets and custom actions scoped to how you sell
Conversation flows, lead capture, and handoff paths ready to publish
Ongoing tuning from real transcripts and what customers ask most
How Nexus builds in Chatbase
What Nexus builds in Chatbase
How it works
From scoped chat project to approved agent updates
Connect Chatbase with your store and support stack, let Nexus audit gaps in training and flows, and approve agent updates as they land.
What Nexus spots in chat performance
See what shoppers ask and where chat loses sales
Most businesses launch a chat widget once and never tune it again. Nexus treats chat as ongoing work tied to product changes, policies, and what customers actually ask.
Chat agents answering with outdated shipping or return policies
Product questions met with generic replies instead of catalog-aware recommendations
High-intent visitors leaving because chat cannot access order or inventory context
Widget placement and styling that feels off-brand on mobile product pages
Daily opportunity scan
Chat agents answering with outdated shipping or return policies
Product questions met with generic replies instead of catalog-aware recommendations
High-intent visitors leaving because chat cannot access order or inventory context
Widget placement and styling that feels off-brand on mobile product pages
No handoff path from chat to email or support when a human is needed
Works with the tools you already use
Chatbase
Connect Chatbase alongside Shopify, email, CRM, and support tools so agents have the full picture when they answer and recommend.
Shopify
Where your site, catalog, and sales data live.
Intercom
Customer conversations that inform site and policy fixes.
Gorgias
Works with the tools businesses already use.
Klaviyo
Email and SMS data for campaigns, segments, and lifecycle work.
HubSpot
Pipeline and customer records aligned to how you sell.
OpenAI
AI tools your team uses for research and production.